Client Research Manager

    • Job Tracking ID: 512223-550834
    • Job Location: Boston, MA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: April 21, 2017
    • Years of Experience: Any
    • Starting Date: October 6, 2016
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Job Description:

The Client Research Manager will manage a portfolio of Eduventures clients and deliver research and advisory services that align with client initiatives. In this unique role, the Client Research Manager will develop an intimate understanding of Eduventures’ research, data and analyst capabilities and will deliver those resources to clients in a creative, customized manner. The ideal candidate will be responsible for day-to-day account management but also required to conduct small research projects for clients. The role requires the individual to become a critical, need-to-have partner to our college and university clients. We seek intellectually curious and energetic individuals who are strong client advocates, skilled project managers, and collaborative team players. The ultimate measure of success of this individual is the engagement level of clients within his/her portfolio and the renewal rates of clients within their portfolio. 

 

 

 

Experience and Skills:

Key Responsibilities

 

Key responsibilities include but are not limited to:

  • Act as the strategic advisor to a portfolio of college and university clients
  • Define the value Eduventures can deliver to each individual client and develop short and long term engagement plans for each individual client
  • Leverage Eduventures research and advisors to execute on client engagement plans
  • Stay abreast of Eduventures research and be able to speak articulately to that research with clients
  • Partner with senior analysts to collaborate on client engagement
  • Share client feedback with senior analysts to help develop our research and advisory agenda
  • Partner with sales executives to win new business and strengthen relationships with current clients
  • Contribute to continuous improvement of team standards, processes and tools with the goal of constantly enhancing client engagement and membership renewal

 

Requirements

  • Bachelor's degree required, advanced degree preferred
  • At least five years of professional experience, ideally in a higher education setting
  • Exceptional client service ethic and passion for strategic client relationship management
  • Strong written and verbal communication and presentation skills
  • Superior attention to detail and exceptional organizational and time management skills
  • Proven ability to plan, coordinate and execute on multiple project simultaneously
  • Proficiency in conducting qualitative research and analyzing quantitative data sets
  • Business-oriented, entrepreneurial, client focused mind-set
  • Excellent computer skills, including MS Word, Excel and PowerPoint